1
Benchmark-Data Collection
Marneicia Betts
Prof. Michael Strauch
PSC-495
April 11, 2021
Part 1
When conducting research to determine the extent to which the problem is affecting an organization, statistics and numbers reflecting the impact is vital. These numbers are based on the stakeholder’s views, the root causes, the goals for improvement, and proposal on how to address them. Graph 1 below reflects the rate at which the problem will affect the Related Property Management Company. The problem that is affecting the organization is hiring and maintaining quality staff, which attributes to the reliance on old processes to deliver the product (job postings and training) despite change in shifts and preferences of potential applicants.
Graph 1: How The Problem is affecting The Organization
From graph 1, the rate at which the problem is affecting the stakeholders, time required by the organization to address the problem, the financial costs associated with the problem and the cost of proposals to address the problem is presented as percentage of every aspect. For instance, the stakeholders will be impacted by 55% considering various issues such as discomfort, returns, and distress associated with lack of proper staffing and development.
Part 2
To address the problem of lack of proper staffing and employee development consider the cost of proposal, time required to solve the problem completely, the amount of human resource required, in event that additional coverage is needed, and the effectiveness of the proposed strategy as shown in chart 2.
Chart 2: What the Organization has done to address the problem affecting it.
Chart 2 indicates that despite the effort of the organization to address the problem, some aspects such as efficiency of the proposal and time taken to address the problem are not effective to solve the problem completely. However, the three personnel that have been added so far are practical and enough to address the issue of hiring practices which is the root cause of lack of hiring and maintaining quality staff. The organization has spent $1000 for this process which adds up to over 75% of the total anticipated costs.
Part 3
The potential solutions for the problem that this organization is facing include the following:
a. Updating processes and procedures utilized in hiring process
b. Developing effective new employee mentoring program
c. Increasing staff development and training
d. Creating a competitive benefits package and pay increase incentives.
e. Developing strong and effective ongoing training program for employees.
While these strategies are all significant for addressing the problem that Related Management faces, updating processes and procedures utilized in hiring processes appears to be the greatest tool in solving this problem and followed by other solutions as shown in chart 3 below.
Chart 3: Proposed Solutions
These potential solutions have been raked based on the percentages that they are likely to contribute in the process of addressing the challenge.
How the Problem is Affecting The Organizaion
The impact on shareholders Financial Cost Associated with the problem Time required to address the problem The cost of the proposals 0.54 0.26 0.27 0.26
The Effort of the Organization to address the problem so far
Cost spent on proposal Time taken to address the problem Extra Human Resources Added The Effectiveness of the Proposal as at now 0 0 3 0.5 Cost spent on proposal Time taken to address the problem Extra Human Resources Added The Effectiveness of the Proposal as at now Cost spent on proposal Time taken to address the problem Extra Human Resources Added The Effectiveness of the Proposal as at now 0.7 0.65 1 0.5
Proposed Solutions
Updating processes and procedures utilized in hiring process Developing effective new employee mentoring program Increasing staff development and training Creating a competitive benefits package and pay increase incentives. Developing strong and effective ongoing training program for employees. 0.4 0.2 0.2 0.12 0.08
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