Establish systems that support innovation

Student Name: [ INSERT NAME]

BSBINN501 Establish systems that support innovation

Student Name: [ INSERT NAME]

BSBINN501 Establish systems that support innovation

Assessment Task 2: Conduct coaching and mentoring

Task summary
In this assessment task, you are required to conduct a coaching and mentoring session with a team member who has used the new learning management system and experienced a system failure.

This assessment is to be completed in the simulated work environment in the RTO.

Required
· Access to textbooks and other learning materials
· Computer with Microsoft Office and internet access
· Systems feedback report template
· Strategic and Operational Plan
· Revised Meeting Policy and Procedure

Timing
Your assessor will advise you of the due date of these submissions.

Submit
· A written request to the LMS Developer (assessor), seeking technical help.
· Systems feedback report

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Assessment Task 2 Instructions
Please read the following:

The College used your Briefing Report to research and review, select and trial a Learning Management System (LMS) for an 18-month period. The College has been using the LMS for three months now.

Due to your success and contribution as Learning and Development Assistant Manager, you’ve now been promoted to Learning and Development Manager as the previous one has moved on. As part of your new role you are to ensure the successful implementation of the Learning Management System and develop further business systems to support its implementation.

To date, the college has experienced a few complaints from learners and trainers on issues in the assessment section of the system. The CEO has sent you an email request that you conduct a coaching and mentoring session with a key staff member, Jimmy Grove. The session will be used to help you attain feedback on the implementation of the learning management system in order to help you in planning and implementing a learning and development plan to encourage staff to embrace the business systems and foster innovation in the workplace.

Jimmy is the Head Trainer and Training Manager. Whilst Jimmy does undertake training with students, his primary role is to motivate, train and manage the other 14 trainers in the college. Unfortunately, Jimmy is losing his motivation to motivate his staff in the new system as he too has experienced the issues with it and is tiring from his staff continually complaining about the assessment section of the system.

The CEO would like you to work with Jimmy to problem solve some of the key issues the trainers have been experiencing in the new LMS by working with Jimmy to brainstorm and develop a learning and development strategy to overcome the issues.

The keys issues staff have been experiencing are a result of them not following workplace procedures:
· Staff have been locked out of the system. ICT staff have determined this is a result of the computer privacy procedure not being followed.
· The computer privacy policies and procedures require staff to reset their access password every 6 weeks. If the password isn’t reset within the required timeframe (1 week from the password request being sent) the staff are locked out of the system. This causes significant staff down-time.
· Trainers haven’t been saving the grades of their students into the system when they have marked their work, as a result, students think their work hasn’t been marked and have been complaining. This is also causing issues with the data migration from the learning management system into the other business systems, as the data being migrated isn’t accurate.
· Trainers have been marking students work in the system without providing feedback to the students.

The colleges new marking policy and procedures outlines that trainers must mark all of the students work within the learning management system and provide detailed feedback to their students.

Complete the following activities:

1. Conduct a coaching and mentoring session with the Training Manager
Jimmy Grove (Assessor) is the Head Trainer and Training Manager, who has used the new learning management system and experienced a system failure.

The purpose of the coaching and mentoring session is for you to facilitate a learning experience, whilst attaining vital feedback from a key business stakeholder on the performance of the system implementation.

Within your coaching and mentoring session, you must:
· Ask the team member for feedback on his experience with the Learning Management System.
· Support the learning management system by assisting the trainer to address any issues or problems they have faced with the system.
· Address the multiple system implementation issues the trainer reveals through using mentoring techniques; provide feedback and suggestions to improve the trainer and his team’s work practices and processes. Suggestions should include the implementation of business procedures as mentioned
· Use mentoring techniques to provide feedback and recommend suggestions to improve the trainer and his team’s work practices and processes.
· Analyse the impact of the new system on the trainers, resources and organisational policies and procedures
· Follow the Meeting Policies and Procedures you recently updated.
· Reference the policies and procedures relevant to the information system and ensure they have been implemented accurately.
· Use coaching techniques to brainstorm with Jimmy a range of potential solutions including a new learning and development system which will be used to support the LMS including staff learning and development opportunities that will:
Assist staff to embrace changing systems
Encourage staff to innovate in the workplace

During the coaching and mentoring session, you will need to demonstrate effective communication skills including:
· Speaking clearly and concisely
· Using plain English to ensure that terminology can be understood by Jimmy
· Using non-verbal communication to assist with understanding, rapport building and relationship development
· Asking probing open questions to make sure attendees understand the information
· Responding to questions as required
· Using active listening techniques to confirm understanding
· Using positive, future-focused language and questions

After the coaching session you will be required to develop the learning and development plan and conduct a training session from within it.

1. Seek technical specialist support
After your coaching and mentoring session, one of the trainers has come to you with an innovative solution to the grading issue. This is a transcript of what the trainer suggested to you.

“I know that the grading issue could be resolved by trainers following the business procedure and saving the grade before they exit the learning management system or click to another screen, but I was thinking how useful it would be if the learning management system had an auto save function. That way we wouldn’t have to remember to save. It would also prevent any further issues with the internet timing out before we have the chance to save the grade.”

To investigate if this is a viable solution, you will need to seek technical specialist help from the Learning Management System (LMS) Developer.

Do this by submitting a request in writing to the LMS Developer (Assessor), seeking technical help. Your request should ask if this is possible.

2. Document the findings of the coaching and mentoring session in a systems feedback report

The CEO has requested you document the findings of the coaching and mentoring session by preparing a feedback report in alignment with the Operational Plan and Meeting Policies and Procedures.

In preparing your report, review Strategic and Operational plan and identify based on the feedback you have received, the system’s ability to meet the operational objectives.

Your report should include a summary of the overall feedback given by Jimmy including:
· The strengths of the system
· The limitations of the system
· Two or more recommendations to address the limitations including at least one way to improve the system and one learning and development opportunity to improve the staff’s attitude towards the system

Use the systems feedback report template to complete this task.

Submit your feedback report to the CEO (Assessor).

Assessment Task 2 Checklist

Student’s name:

Did the student:

Satisfactory performance

Comments

Yes

No

Take account for the trial by consulting with the Training Manager on the system issues and sought feedback on the Learning Management System?

Use coaching techniques to brainstorm and elicit solutions to the system implementation issues experienced through the process of coaching?

Use mentoring techniques to provide feedback and recommend suggestions to improve the trainer and his team’s work practices and processes?

Avoids engaging in conversations that are not conductive to a positive coaching environment?

Monitor and encourage the use of business policies to ensure business compliance, system effectiveness and overall systems efficiency?

Support the use of the system in the college, promoting its benefits?

Evaluated and discussed a range of learning and development ideas and concepts to foster innovation in the workplace?

During the coaching and mentoring session, demonstrate effective communication skills including:
· Speaking clearly and concisely
· Using plain English to ensure that terminology can be understood by Jimmy
· Using non-verbal communication to assist with understanding, rapport building and relationship development
· Asking probing open questions to make sure attendees understand the information
· Responding to questions as required
· Using active listening techniques to confirm understanding
· Using positive, future-focused language and questions

Analyse the impact of the new system on the trainers, resources and organisational policies and procedures?

Seek technical advice to integrate feedback and adjust system to reflect systems improvement?

During the coaching session, took full responsibility of following the Meeting Policies and Procedures?

Monitored and reviewed the system for alignment with the colleges goals to foster innovation.

Review operational plan and report on the system feedback, strengths and limitations of the system using analysis and critical thinking?

Analysed the impact of the learning management system on the businesses policies, procedures, people and overall business resources in alignment with the operational plan?

Suggest two opportunities to improve the system?

Task Outcome:

Satisfactory

Not Satisfactory

Assessor signature

Assessor name

Date

BC-BSBINN501 -2020V2.0
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Brighton College Pty Ltd
RTO: 45023 | CRICOS: 03635G