Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create an employee customer service training class for all new employees.
Write a 6–7 page paper in which you:
Justify the use of a needs assessment for your company’s proposed employee customer service training, including an explanation of five ways in which such an assessment would expose any existing performance deficiencies.
Develop a customer service training implementation plan, including the method of training (for example: presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
Justify a selected training method for customer service training.
Propose two proven ways an organization can motivate employees who have no interest in attending training sessions.
Develop a survey to collect specific, targeted feedback from training participants that can be used to improve future training sessions.
Make sure that your survey is designed as though you were providing it to participants for completion. Include the survey within the body of your paper.
Support your propositions, assertions, arguments, or conclusions with at least three credible, relevant, and appropriate sources synthesized in a coherent analysis.
Cite each source on your source list at least one time within your assignment.
For help with research, writing, and citation, access the library or review library guides.
Write clearly and concisely in a manner that is well organized, grammatically correct, and free of spelling, typographical, formatting, and/or punctuation errors.
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.Read more
Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.Read more
Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.Read more
By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.Read more