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20
System Modelling
Assignment 1
Hadi Ali Mirza
(30356884)
Arshdeep Singh Brar (30357777)
Mohd Hassan Pasha (30360175)
)

Contents
Introduction 3
Subsystem 1 4
Subsystem 2 6
Subsystem 3 8
Combined Domain Class Diagram: 10
Subsystem Table: 10
Conclusion 10

Introduction
As described in case study the assignment is about documenting the functional requirements of Australia Post in UML. The Australian Postal Corporation, operating as Australia Post (or AusPost), is the government business enterprise that provides postal services in Australia. It was founded on 1 July 1975. The head office of Australia Post is located in Bourke Street, Melbourne, which also serves as a post office.

Responding to competitive pressures, Australia Post continued to broaden its product and service range in 2019, having invested in extensive technology-based infrastructure programmes. It operates in three core areas: letters and associated services; retail merchandise and agency services; and parcels and logistics.

Australia post’s primary stakeholder groups include our workforce, our customers, government and the broader community. Other important stakeholders include regulatory bodies, suppliers, industry organisations and peak bodies, environmental groups and the media.

This report is fundamentally structured with the three subsystems which incorporates the stakeholders their jobs, use cases and its depiction, use case diagram, class diagram and a Domain Model Class Diagram. Me and my two friends are employed as a System Analyst to record functional requirements of Australia Post in UML. There are three individuals in our group and there are three subsystems and each of the part in gathering will discuss in the diverse subsystem and in the last there will be one Domain Model Class Diagram which is made by the mix of the thoughts and systems of us all from the three subsystems.

The following themes will be talked about by the following group members in the following few pages:
1. Hadi Ali Mirza: Mail, parcel lockers and PO box services
2. Arshdeep Singh Brar: Document services and digital identification
3. Mohd Hassan Pasha: Recruitment and Graduate Program

Subsystem 1

Hadi Ali Mirza: Mail, parcel lockers and PO box services

Stakeholders: –

The given four stakeholders for the given subsystems are –
1) Customer: External operational
Role: Consumers.
2) Sorting staff at letter centre: Internal operational
Role: Sort mails, including holding and redirection.
3) Branch manager: Internal Executive
Role: Staff Recruitment quality control.
4) Customer Service: Internal operational
Role: Dealing Directly with Customers.

Stakeholders

Role

Type of stakeholders

Customer

Consumers

External operational

Sorting staff at letter centre

Sort mails, including holding and redirection.

Internal operational.

Branch manager

Staff recruitment quality control

Internal executive.

Customer service

Dealing directly with customers

Internal operational

USE CASE DIAGRAM DESCRIPTIONS

No

Actor

Use Case

Brief Use Case Description

1

Customer

Open a new PO Box

Enter street address, location of the post office centre, and many options related to opening PO box. The system then sends a notification the customer informing customers of the information requested and a PO number and how to access the box.

2

Customer

Requesting mail
Redirection service

Enter the old address and the new address.

3

Customer

Change PO box
Size/type

Enter the location of the post office and the PO box number and select a new PO box size. System will assign a new PO box number, how to access it and difference in payment.

4

Customer

Cancel PO box

Enter the location of the post office and the PO box number. System will deduct some payment and refund the rest (if there is any fund left after the deduction).

5

Customer

Book a parcel locker

Enter the location and size of lockers. System notifies customers how to access the locker. When a parcel has arrived, customers have 48 hours to collect the parcel.

6

System

Close PO Box

System closes PO Box because customer has not paid 10 days after the due date.

7

Manager

Approving to process

The manager assists to all the Australian post websites and can access all the customers’ details and staff details.

8

Supplier

Hold mail

In this process the personal mail are easy to start, private and home official mail for the office use, business mails which required the proof of identification, it can be updated and existing mail hold services with reference number with the extended service. And the mails can be hold up to 12 months and it can be returned whenever you ant after the 12 months.

9

Customer

Parcel locker free

Its easy to access your parcel locker whenever you want to take the parcel from the locker, but in this it has few conditions and requirements for receiving

10

Driver

Delivering the parcel at the required address

In this use case you will find the driver is delivering the required parcel to the particular customers. When the parcel is being delivered to the particular address or the provided post office nearby provided area.

Cancel PO Box (draw.io) https://app.diagrams.net/#G1_VQeZBVffHlJMsh7u5CbYor3XYa9p8nq

Use case Diagram:

Please refer to
Subsystem 1 Use case Diagram.drawio

Domain Class Diagram:

Please refer to
Subsystem 1 Domain Class Diagram.drawio

Subsystem 2

Arshdeep Singh Brar: Document services and digital identification

Stakeholders:

Stakeholder

Role

Type of Stakeholder

Customer

Consumers

External, Operational

Staff member

Submission of documents after checking the details of customer

Internal, Executive

Government

Approving and Distributing passport

External, Operational

NSW Roads and Maritime Services

Approving and Distributing License

External, Operational

Federal Police

Approving and Distributing Police check

External, Operational

Organizations which use Digital ID

Consumers

External, Operational

Brief use case description:

No.

Actor

Use case

Description

1

Customer

Search the correct form from appropriate authorities

Customer finds the appropriate form from authorities to fill their personal details

2

Customer

Book interview time for passport

He or She books an interview for passport

3

Staff

Lodge passport application

Enter the unique application number to be submitted and system checks that the application is valid. Staff can lodge the application if the form has been filled correctly and all documents have been
supplied. System generates a receipt that the application has been submitted.

4

Customer

Apply for Police check

Customer applies for police check

5

Customer

Book an appointment for interview

Customer books an appointment for interview of police clearance

6

Staff

Lodge police clearance application

Enter personal details (all names, contact number, email, address(es) in the last ten years, driving license no), purpose of
check, and 100 point identification (or digital Id). System sends payment information and confirmation that application has been received

7

Customer

Apply for children check

Customer applies for children check

8

Staff

Lodge working with children check application

Enter the unique application number to be submitted and system checks that the application is valid. Staff can lodge the application if the form has been filled correctly and all documents have been
supplied. System generates a receipt that the application has been submitted.

9

Customer

Apply for Digital ID

Select two of the following documents: Australian Passport, New Zealand Passport, International Passport with valid Australian Visa, Australian Driver License, Medicare Card, Proof of Age card, Tertiary
Student card, Keypass ID card. System captures the identification number, full name and date of birth. For Australian Drivers, the system captures issuing state, and for Medicare card, the reference no Customer Apply for Digital ID on the card.

10

Staff

Lodge Digital verification ID

Staff members lodge the file for Digital verification of the customer.

Use case Diagram:

Please refer to
Subsystem 2 Use case Diagram.drawio

Domain Class Diagram:

Please refer to
Subsystem 2 Domain Class Diagram.drawio

Subsystem 3

Mohd Hassan Pasha: Recruitment and Graduate Program

Recruitment Process Introduction:

The Australian post recruitment process method comprises evaluating a position’s criteria, drawing candidates to the role, reviewing and interviewing applications, employing and introducing the new person into the organisation. A method of identifying and recruiting qualified career applicants.

Stakeholders:

Students: External Operational
Role: Potential Employees

General Public: External Operational
Role: Potential Employees

HR recruitment staff: Internal Operational
Role: Recruiting suitable staff for Australian post

Post office owners: internal operational (or executive-often owners are also manager)
Role: Ensuring smooth operation of branches – including recruitment may need to liase with Australian post HR to recruit staff

S.No

Use case

Description

1

Searching for Job

Applicant search job of his/her field in the Australian post.

2

Job Criteria check

Applicant check about the job requirements.

3

Application sent for job

Applicant sends the application for the searched job. And applications received by the recruiter

4

Checking for eligibility

Recruiter check for the applicant’s eligibility for the pertaining job.

5

Make a call for detail information

Recruiter call to the applicant and ask few questions for instance team culture

6

interview

Successful candidate’s interview takes by the team manager.

7

Feedback

Candidates’ feedback gives to the recruiter by team manager.

8

Induction

Detail information about the company like history, future goal etc gives to the applicant by the corporate manager.

There are four steps in the recruitment and graduate program of Australian post.

Use case model Description

Use case Diagram:

Please refer to
Subsystem 3 Use case Diagram.drawio

Domain Class Diagram:

Please refer to
Subsystem 3 Domain Class Diagram.drawio

Combined Domain Class Diagram:
Please refer to
Consiladated Domain Diagram.drawio

Subsystem Table:

Name of the team member

Chosen Subsystem

Components of class diagram

Hadi Ali Mirza
(30356884)

Mail, parcel lockers and PO box services

· Customer
· Parcel locker
· PO box
· Private customer
· Proof

Arshdeep Singh Brar
(30357777)

Document services and digital identification

· Customer
· Staff
· Application
· ID
· Appointment

Mohd Hassan Pasha
(30360175)

Recruitment and Graduate Program

· Student
· Staff
· Applicant
· Corporate manager

Conclusion
Working in a group helps us to share our knowledge. It makes our work easier and more convenient within less time. Working in a group makes sometime fun as well.

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