QSO Operation Mgt Milestone 1 Case Study

QSO 300 Final Project Milestone One Guidelines and Rubric

Prompt: For the first milestone of your final project, you will submit a managing operations case study analysis that uses the tools and techniques that
operations managers use. This case study analysis will be incorporated into the final summative analysis. This milestone is due in Module Two.

Refer to the case study (located in the Reading and Resources area of Module One), your own independent research, and the course materials to complete this
milestone. Specifically, the following critical elements must be addressed:

I. Generating Value
A. Evaluate how the company in the case study uses operations management functions to provide products and generate value for its customers.

Support your claims with examples from the case study or outside sources.
B. Assess how this company achieves a competitive advantage using operations management. Provide examples found in the case study or outside

sources to support your reasoning.
C. Compare and contrast service operations and manufacturing operations at the company in the case study. How are they the same? How do they

differ? How does each of these operations provide value for their customers?

II. Theories and Techniques
A. Compare and contrast the critical path method (CPM) and the program evaluation and review technique (PERT). What types of projects at this

company would favor PERT over CPM? Why? What types of projects at this company would favor CPM over PERT? Why?
B. Explain the steps used to develop a forecasting system. How would these steps be specifically utilized by this company? What do you predict

would be the result of implementing a forecasting system for the top-selling product line at this company?
C. List the major categories of supply chain risk and associated risk reduction tactics. How could the company mitigate exposure to supply chain

disruptions caused by natural disasters? For example, consider the 2011 earthquake and tsunami that devastated parts of Japan.

Guidelines for Submission: The format for this assignment will be a Word document using a business writing format of your choice. There is no minimum page
length requirement, but the submission should be double spaced, and no more than four pages in total. If you used a program such as Excel to complete any of
the assignment, copy and paste this into your Word document for submission. You may also include your original document from another program as
supplementary material if you believe this will strengthen your contribution.

Rubric

Critical Elements Proficient (100%) Needs Improvement (75%) Not Evident (0%) Value

Generating
Value: Functions

Evaluates how the company in the case
study uses OM functions to provide
products to customers and generate
value both for customers and the firm

Evaluates how the company in the case
study uses OM functions to provide
products to customers but does not
describe how OM functions generate
value for the customer or firm

Does not evaluate how the company in
the case study uses OM functions to
provide products to customers

15

Generating
Value:

Competitive
Advantage

Accurately assesses how the company
in the case study achieves a competitive
advantage using OM and provides
support

Assesses how the company in the case
study achieves a competitive advantage
using OM but assessment is inaccurate
or does not provide support

Does not assess how the company in
the case study achieves a competitive
advantage using OM

15

Generating
Value: Compare

and Contrast

Compares and contrasts service and
manufacturing operations and includes
how each operation provides value for
its customers

Compares and contrasts service and
manufacturing operations but does not
include how each operation provides
value for its customers

Does not compare and contrast service
and manufacturing operations

15

Theories and
Techniques:

Compare and
Contrast

Compares and contrasts CPM and PERT
and explains which projects would favor
each technique

Compares and contrasts CPM and PERT
but does not explain which projects
would favor each technique

Does not compare and contrast CPM
and PERT

15

Theories and
Techniques:
Forecasting

System

Accurately describes the steps used to
develop a forecasting system and
predicts the results of using a
forecasting system in the context of the
case study

Accurately describes the steps used to
develop a forecasting system but does
not predict the results of using a
forecasting system in the context of the
case study

Does not describe the steps used to
develop a forecasting system or
description is inaccurate

15

Theories and
Techniques:

Supply Chain
Risk

Correctly lists the major categories of
supply chain risks and associated risk-
reduction tactics and explains how the
company could avoid exposure to
supply chain disruptions

Correctly lists the major categories of
supply chain risks, but does not
accurately identify associated risk-
reduction tactics or explain how the
company could avoid exposure to
supply chain disruptions

Does not list the major categories of
supply chain risks and associated risk-
reduction tactics or list and associated
risks are incorrect

15

Articulation of
Response

Submission has no major errors related
to citations, grammar, spelling, syntax,
or organization

Submission has major errors related to
citations, grammar, spelling, syntax, or
organization that negatively impact
readability and articulation of main
ideas

Submission has critical errors related to
citations, grammar, spelling, syntax, or
organization that prevent
understanding of ideas

10

Total 100%

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