I’m working on a management question and need a sample draft to help me learn.
The discussion post has to be between 450 to 600 words, including 2-3 references.
Here are the discussion questions: Read the text and answer the 4 questions
The answer: Chick-fil-A. Headquartered in Atlanta, Georgia, Chick-fil-A is a privately-held company that prides itself on demonstrating high business ethics, anchored by being closed on Sundays to spend time with family and friends. Despite being closed one-seventh of the time, Chick-fil-A has surpassed Kentucky Fried Chicken (KFC) as the largest chicken quick-service restaurant (QSR) in the United States by revenue. This is shocking because there are only about 2,200 Chick-fil-A’s in the nation, compared to KFC’s 4,500. Total annual revenues for Chick-fil-A are about $5 billion.
Each Chick-fil-A restaurant averages more than $4.4 million in annual sales, more than three times KFC’s average at $1 million. In fact, Chick-fil-A’s average sales per restaurant is highest of all restaurants in the United States, with the number two chain being Whataburger, which generates $2.7 million per restaurant, a mere 61 percent of Chick-Fil-A. In terms of direct chicken restaurant rival firms, Chick-fil-A dominates in annual per-restaurant sales, toppling direct competitors Zaxby’s ($2.3 million), El Pollo Loco ($1.9 million), Bojangles’ ($1.8 million), Popeyes ($1.4 million), Boston Market ($1.4 million), and Wingstop ($1.1 million).
About 65 percent of Check-fil-A’s business is through its drive-thru where employees stand outside the restaurant taking orders on tablets. Research shows that Chick-fil-A employees say “thank you” 97 percent of the time; customers report that employees have a pleasant demeanor and smile in 9 out of 10 visits. The company’s employee retention rate is exceptionally high. Chick-fil-A has the second-highest rate of accuracy at the drive-thru of all restaurants, getting orders right 95 percent of the time, second only to Carl’s Jr.’s accuracy rate of 97 percent, in a recent study.
The only aspect of business where Chick-fil-A does not rank highly is in speed of service. The average wait time at Chick-fil-A’s drive thru is 4 minutes and 16 seconds, which is about 31 seconds longer than the average drive-thru wait time. But all in all, Chick-fil-A is an exemplary triple-bottom-line company.
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