14.pptx

Chapter 14: certifications

IT Framework standards

ITIL – Information Technology Infrastructure Library

ISO – International Standards Organization

COBIT – Control Objectives for Information and Related Technologies

CMMI – Capability Maturity Model Integration

Benefits of certification

Companies showcase their certifications as a means to show your plans are tested

Certifications build confidence in the plan

Increase value for the company to be certified

ITIL

Information Technology Infrastructure Library was created in 1980s to bring order to its various data operations

Eventually evolved into a broad body of knowledge

Emphasis on service management

Certifies the individual who creates and implements the program

ITIL – SLA

ITIL is based on service-level agreements (SLAs)

SLAs govern IT support for everyday incident resolution

SLA are periodically analyzed

Periodic performance reports are issued to all parties

SLA are updated based upon business needs

ITIL – Discipline Areas

Business Impact Analysis

Business Continuity Strategy

Specific recovery actions, written disaster recovery plan, proactive plan of business resilience, testing plan, training plan

Manager is appointed to lead the effort

Program remains active to keep plans current

ISO
International Standards Organization contains several standards:
ISO22300: Societal security – terminology
ISO 22301: Societal security – business
ISO 22313: Societal security – business continuity management systems
ISO 22317: Societal security – business continuity management systems – guidelines for BIA
ISO 22398: Societal security – guidelines for exercises

Clause 4: Company’s context
Clause 4 requires the company to understand the needs of all critical stakeholders
1. Review with legal advisor what is required to meet regulatory obligations
2. Ask the Board for their guidance for disaster recovery and business continuity planning
3. Review how the DR/BCP program fits with the company’s business strategies and goals
4. Talk to your customers to learn what they expect in a crisis
5. Talk to employees

Clause 5: Leadership
Examine top management involvement and it the appropriate leadership support is provided at all levels
1. Issue appropriate company policies supporting the program
2. provide the necessary resources for the program
3. Generate company-side support

Clause 6: Planning
Expands the DR/BCP program scope into specific objectives
Well-written objective has measurable criteria
Project plan to create DR/BCP is drafter

Clause 7: support
Identifies the requirements for supporting the ongoing program
Ensure that the personnel tasked with supporting the various recovery plans understand their role and responsibilities
Ensure that people who run the program have the proper training
Create a documented and tested plan to communicated with significant stakeholders

Clause 8: Operations
Details the basic documents of the plan
Conducts a formal Business Impact Analysis (BIA)
Risk assessment is conducted on vital functions
Business Continuity Strategies is developed
Prewritten plan is drafter

Clause 9: evaluation
Reviews the plan’s performance against expectations and Key Process Indicators (KPIs) are identified

Common KPIs are:
Length of time to prepare the recovery site
Amount of time required to recover vital system
Amount of data lost between disaster and last backup
Time required for DR/BCP team members to join the recovery effort

Clause 10: improvement
Implement a continuous improvement program to enhance the recovery plan
Similar to ITIL continuous improvement program
Apply Lean/Six Sigma quality improvement approaches

Certifying your plan

ISO 22301 standard is the basis for certifying an organization’s DR/BCP.

Based on an examination of the program by an ISO-approved auditor

ISO audits can be expensive

Other actions:

Start a formal project to prepare

Standarize the DR/BCP documentation format

Document and findings from your internal audit

Fully inform auditor of scope

cobit

Control Objectives for Information and Related Technologies (COBIT)

Provided by the Information Systems Audit and Control Associated (ISACA)

Originally designed to audit data systems – evolved to include set of controls and processes for IT systems

ISACA provides training and support for COBIT

CMMI

Capability Maturity Model Integration (CMMI)

Developed by Carnegie Mellon University to improve development of software

Expanded to provide a process improvement model for all aspects of an organization

Uses appraisals by third-party evaluators

summary

Building a DR/BCP is a lot of work

Published standards assemble best practices into one document for comparison purposes

Find the right standard for your business

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