A. Referring to the transcripts provided, assess the utility of the open-ended questions that were used for eliciting useful information. Support your assessment with specific examples.

WCM 620 Milestone Three Guidelines and Rubric

V. Building Common Ground
Based on the transcripts in the final case study, you will primarily analyze the transcripts provided to find instances when your coworker employed
communication skills to manage the situation, collect relevant information, and build common ground. Then, you will identify practices through which
your team can rebuild trust in the affected department.

A. Referring to the transcripts provided, assess the utility of the open-ended questions that were used for eliciting useful information. Support your
assessment with specific examples.

B. Identify the points during the transcribed conversations in which the interviewer verbally summarized key ideas, describing the importance of
each occurrence to the communications in the interviews.

C. Determine how the impact of the former employee’s actions was at odds with his intent. Support your determination with specific examples
based on the transcripts provided.

D. Identify practices by which the affected department can rebuild trust. Support your identification with accepted conflict resolution practices.

Guidelines for Submission: Your paper should be 2 to 3 pages in length with double spacing, 12-point Times New Roman font, and APA formatting.

Critical Elements Proficient (100%) Needs Improvement (70%) Not Evident (0%) Value

Building Common
Ground: Open-

Ended Questions

Assesses the utility of the open-ended questions
that were used for eliciting useful information and
supports assessment with specific examples

Assesses the utility of the open-ended questions
that were used for eliciting useful information and
supports assessment with examples, but
assessment is cursory or contains inaccuracies, or
examples are not specific or relevant to argument

Does not assess the utility of the open-ended
questions that were used for eliciting useful
information

23

Building Common
Ground:

Summarized Key
Ideas

Identifies points during transcribed conversations
in which interviewer verbally summarized key
ideas, describing the importance of each
occurrence to communications in the interviews

Identifies points during transcribed conversation
in which interviewer verbally summarized key
ideas, describing the importance of each
occurrence to communications in interviews, but
description is cursory or response contains
inaccuracies

Does not identify the points during transcribed
conversation in which interviewer verbally
summarized key ideas

23

Building Common
Ground: Impact and

Intent

Determines how the impact of the former
employee’s actions was at odds with the intent,
supporting determination with specific examples

Determines how the impact of the former
employee’s actions was at odds with the intent,
supporting determination with examples, but
determination lacks clarity or contains
inaccuracies, or examples are not specific or
relevant to argument

Does not determine how the impact of the former
employee’s actions was at odds with the intent

23

Building Common
Ground: Practices

Identifies practices by which the affected
department can rebuild trust and supports
identification with accepted conflict resolution
practices

Identifies practices by which the affected
department can rebuild trust and supports
identification with accepted conflict resolution
practices, but support is cursory or conflict
resolution practices are not relevant

Does not identify practices by which the
affected department can rebuild trust

23

Articulation of
Response

Submission has no major errors related to
citations, grammar, spelling, syntax, or
organization

Submission has major errors related to
citations, grammar, spelling, syntax, or
organization that negatively impact readability
and articulation of main ideas

Submission has critical errors related to
citations, grammar, spelling, syntax, or
organization that prevent understanding of
ideas

8

Total 100%