1114237 – Jones & Bartlett Learning ©
The first presents the nature of health care and the
health care manager’s role supporting the quality
management functions and performance improvement
initiatives. The second discusses the framework for
managing quality, measurement, and reporting. The third
examines several approaches for implementing quality
and performance improvements with an introduction to
the methodologies for improving health care quality and
performance.
With today’s ease of access to knowledge, the health
care manager can readily acquire detailed information to
guide and support quality improvement activities. The
information in this chapter provides a high-level
understanding of the value, principles, and concepts of
various methodologies used to address the complex
issues confronting health care, many of which work
synergistically to enhance their impact.
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