Illustrate my answer by reference to one of the following types of organization: + A large national automotive manufacturer + An international petrochemical company + A national military service + A large bank Describe the key stages in integrating total quality management into the strategy of an organization. Step 1: Develop a shared vision and mission for the business/organization Step 2: Develop the ‘mission’ into its critical success factors(CSFs) to coerce and move it forward Step 3: Define the key performance indicators as being the quantifiable indicators of success in terms of the mission and CSFs Step 4: Understand the core processes and gain process sponsorship Step 5: Break down the core processes into sub-processes, activities, and tasks and form improvement teams around these Step 6: Ensure process and people alignment through a policy deployment or goal translation process Requirements: 0.5 – 1 page
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