Module 02 Written Assignment – Connecting with Customers through Social Media

Module 02 Content

Social media has changed the way that companies do business and interact with customers; it has also changed how customers interact with and provide feedback to companies. For this assignment, you need to identify one popular social media website and select a company that utilizes this site on a regular basis to interact with its customers. Then, write a 1-2 page paper that addresses the following:

Review the company’s page on this social media site and explain how they use the site to provide customer service, respond to customer concerns, and highlight customer satisfaction.
Based on your review, provide an example of one situation where the company used the site to address a customer concern or complaint.
Finally, describe some specific ways that you would use social media to enhance customer service and improve communication with customers if you were in charge of customer service for the company.
Your submitted assignment should be proofread for correct spelling, grammar, and punctuation.

Submit your completed assignment to the drop box below. Please check the Course Calendar for specific due dates.

Save your assignment as a Microsoft Word document. (Mac users, please remember to append the “.docx” extension to the filename.) The name of the file should be your first initial and last name, followed by an underscore and the name of the assignment, and an underscore and the date. An example is shown below: