LISTENING
Communications 135 – Lecture
Hearing is one thing:
Vibrations hitting the eardrums and causing sensory response.
Listening is another:
Voluntary attention and interpretation of sensory perceptions.
Everyone “hears.” People must “choose” to listen.
1
LISTENING
Communications 135 – Lecture
4 TYPES OF LISTENING:
Appreciative ( for enjoyment)
Empathetic (for support)
Comprehensive (for understanding)
Critical (for evaluation)
2
LISTENING
Communications 135 – Lecture
CAUSES OF POOR LISTENING
Listening too hard
Jumping to conclusions
Predetermined outcome?
Objection to speaker, situation, topic?
Psychological barriers?
Cognitive Dissonance
Not concentrating
Psychological distractions
Physical Distractions
Focusing on delivery, personal appearance
3
LISTENING
Communications 135 – Lecture
Spare Brain Time
the difference between:
People talk at
120-150 words a minute
The brain processes language at 400-800 words a minute
Spare Brain Time is a phrase used by Dr. Stephen E. Lucas in “The Art of Public Speaking,” 11th edition, 2011.
4
Becoming a Better Listener
Communications 135 – Lecture
Suspend judgment
Develop note-taking skills
Focus your listening
5
LISTENING
Communications 135 – Lecture
Take listening seriously
Be active listener
Resist distractions
Don’t be diverted by appearance, delivery
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