oe 6

School of Computer & Information Sciences

ITS-631- Operational Excellence

Chapter 6 – Information Technology and Organizational Learning

Introduction
Examine the nature of organizational transformation, how it occurs, and how it can be measured
Three possible dimensions
Changes in goals
Changes in boundaries
Changes in activities
Organizational transformation is significant for three reasons:
Orgs that cannot change will be at risk from competition
If the org cannot evolve, it will persist in its norms and will not be able to change
If the community is forced to change, it will be unable to successfully transform and will need to be replaced.

Three Dimensions of Organizational Transformation
Goals
Two types:
Change in the market or target population
Overall goal of the organization itself changes
Boundaries
Activity systems
Driver to supporter life cycle

Aldrich’s Evolutionary Process
Figure 6.2 Aldrich’s Evolutionary Process and its relationship to ROD

Methods of Ongoing Evaluation
Organizational transformation = the retention of knowledge within the body of communities of practice.
Cultural assimilation does not occur immediately, but over periods of transition.
Use a balanced scorecard to transition emerging technologies.

Balanced Scorecard and Technology and ROD
Figure 6.5- utilizes the core balanced scorecard with technology and ROD

Balanced Scorecards and Discourse
Target Areas to integrate language and discourse and communities or practice theory with the balanced scorecard strategy:
Developing of strategy maps
Validating links across balanced scorecard perspectives
Setting Milestones
Analyzing Results
Evaluating Organizational Transformation

Knowledge Creation, Culture, and Strategy
Knowledge creation (especially in technology) has meaning in the relationship between data and information
New information does not ensure new knowledge creation
Knowledge linked to organizational transformation allows for the knowledge to be institutionalized
This process must be linked to business strategy.
The ultimate goal is to accelerate the investment in technology during the reallocation of the company for reasons of economies of scale and competitive advantage.

References
Langer, A. M. (2018). Information Technology and Organizational Learning. 3rd edition. Taylor & Francis Group, LLC. ISBN: 978-1-138-23858-9