The Aero Engines Introduction Summary.

Introduction
The findings presented in this dissertation were drawn from the responses given during the structured interviews carried out on the 15 study participants, the structured questionnaires responses from the 15 participants involved in the study as well as the direct scrutiny of the study company official websites and other authentic sources. In extension, the data collected thereof was transcribed and subjected to a qualitative continuous analysis design that involves the drawing of short memos and coding of information retrieved from such short memos. This made the processes of interpreting and presenting the results easy. As part of its ethical obligations, the study also honored all the necessary participants’ rights such as the right to privacy, confidentiality, refusal to take part in the study, as well as the right to fair treatment during the study. In this regard, it is strongly believed that the study met the minimum validity and reliability measures for conventional academic research of this nature.
 
This dissertation set out to establish a number of aims and objectives. Precisely, the main aims were to: (a) Make a comparison between three aviation industry companies: Rolls Royce, General Electric and Pratt & Whitney in terms of services after sales for aero-engines that they offer to their customers. (b) Compare the ISO standards that each of the company use in the overall delivery of their services after sales. On the other hand, the main objectives were: (1) To assist aero-engine companies in improving and expanding services after they have made the sales; (2) To help aero-engine companies find solutions to the problem of sustaining customers not within the company’s branches; and (3) To find appropriate ways to satisfy both the customers and employees of aero-engine companies. On the other hand, to compare the ISO standards utilized by each of the three companies, a SWOT analysis was carried out for each of the three companies. These rigorous processes were necessary as they helped to facilitate a sound “industry and company-specific” comparative study.
 
In light of the above listed study aims and objectives, this chapter aims to carry out a recap of what was addressed in the dissertation in regard to the set objectives. Such recap will serve the purpose of providing a succinct conclusion about the extent which these aims and objectives were met as per the study findings. The conclusions will be based on the findings of the study and will act as the platform on which the study recommendations will be based on. Most importantly, the conclusions will discuss the overall contribution of this study on the roles of IT in HRM processes, while the recommendations will be advanced in terms of how this study’s findings can be made more valuable by future studies.
 

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